AI gave a wrong or unhelpful response

The AI is only as good as the information in your business profile. If responses are off:

• Add more detail to your services (descriptions, price ranges, lead times)
• Add FAQ entries for the specific questions being asked
• Update your policies section with clear, specific language
• Add coaching instructions (“always mention our free consultation”, “never discuss competitor pricing”)
• Adjust your tone setting if the voice doesn’t match your brand

The most impactful improvement is adding real FAQ entries with your preferred answers — the AI will use them directly.

Check your Profile page for AI-generated suggestions. tocc.contact analyzes your recent conversations and recommends specific improvements to your profile.

You can always reply to the customer yourself to correct or add to what the AI said. In Review or Front Desk mode, you can also edit drafts before they send.