Question 1

What is tocc.contact?

Accepted Answer

tocc.contact is an AI front desk that lives in email. It gives small businesses an always-on, intelligent first point of contact — without dashboards, CRM software, or code to embed.

Question 2

How it works

Accepted Answer

1. A customer emails your tocc.contact address (e.g., juliesjewelry@tocc.contact). 2. tocc.contact reads the message, classifies the intent, and crafts a response using your business profile — services, hours, pricing, FAQ, policies. 3. Depending on your trust mode, the response either sends immediately or waits for your approval. 4. You get a notification email with the customer's message, the AI's response (or draft), and a summary. 5. If you want to take over, reply directly to the customer. tocc.contact steps back.

Question 3

Setting up your business

Accepted Answer

Visit www.tocc.contact and sign in with your Google account. The setup wizard walks you through everything in a conversational flow:

Question 4

Choosing your email alias

Accepted Answer

Your alias is the email address customers will use to reach you — e.g., juliesjewelry@tocc.contact. Choose something short, memorable, and obviously connected to your business name.

Question 5

Business roles

Accepted Answer

During setup, you choose a business role that tells tocc.contact what kind of business you run. This shapes how the AI communicates with your customers.

Question 6

Front Door plan

Accepted Answer

Front Door is the simplest way to use tocc.contact. For $4.99/mo, it filters and classifies your inbound email, sends customers a smart acknowledgment, and forwards legitimate emails to your personal inbox. You reply yourself — Tocc handles the sorting.

Getting Started