Customer memory

tocc.contact maintains a persistent memory for each customer. Every email exchange automatically adds to the customer’s profile — the AI extracts signals like service interest, booking intent, budget mentions, complaints, preferred communication style, and timeline.

Customer memory enables:

• Personalized responses that reference past interactions
• Lifecycle tracking (new lead, returning customer, days since last contact)
• Signal accumulation across all conversations (up to 200 signals per customer)

The Customers page shows all your customers with their profiles. Click any customer to see their full history, accumulated signals, and AI-generated insights. This is lightweight CRM built directly into your email workflow — no data entry required.