Customer insights

tocc.contact builds a persistent profile for each customer over time. Every conversation adds to a customer’s memory — the AI extracts signals like service interest, booking intent, budget mentions, complaints, and timeline preferences.

Click any customer name in your inbox to see:

• Contact information (name, email)
• AI-generated insights accumulated from all conversations
• Lifecycle tracking (new lead, returning customer, days since last contact)
• Full conversation history

Signals accumulate automatically across every email exchange (up to 200 per customer). You don’t need to enter anything manually — the AI picks up details from the natural flow of conversation. The Customers page shows all your customers with their latest insights.