Using your alias for CC, BCC, and forwarding

Your business alias handles more than just customer inquiries. Use it to silently capture customer information and get AI assistance:

CC your alias — When you’re emailing a customer, CC your tocc.contact alias to silently capture the conversation. The customer won’t get a reply from the AI, but the contact and thread are saved to your inbox. If the customer later replies-all, the thread stays captured silently.

BCC your alias — Same as CC but the customer never sees your alias on the email at all. One-shot capture for adding contacts to your inbox.

Forward to your alias — Forward any email to your alias and the AI extracts customer information and saves it to your inbox.

Email your alias directly — When you (the owner or a team member) email your alias, you get a personal AI agent response with full business context. Ask about your schedule, customers, or get help drafting messages.