Question 1

AI-powered responses

Accepted Answer

tocc.contact generates personalized, context-aware responses using your business profile. This is not a generic auto-responder — it understands what your business does and responds accordingly.

Question 2

Trust modes and approval

Accepted Answer

You control how much autonomy the AI gets. Two modes let you dial this up or down as you get comfortable:

Question 3

Approving and editing responses

Accepted Answer

When the AI holds a response for approval (in Self-Review mode, or on judgment calls in Front Desk mode), you have three options:

Question 4

Owner notifications

Accepted Answer

Every time a customer emails your tocc.contact address, you receive a notification with:

Question 5

Follow-up nudges

Accepted Answer

For new customer conversations, tocc.contact can automatically schedule a follow-up nudge if the customer hasn't replied. The AI determines the right timing and message — typically a gentle check-in sent in the same language as the original inquiry.

Question 6

Spam and security filtering

Accepted Answer

tocc.contact automatically filters spam, noise, and suspicious emails before they reach the AI pipeline. Obvious spam never generates a response and never triggers a notification to you — and it doesn't count against your conversation limit.

Question 7

Email classification (Inbox, Noise, Spam)

Accepted Answer

tocc.contact classifies every incoming email into one of three buckets:

Question 8

Escalation rules

Accepted Answer

When you're in Front Desk mode, escalation rules control which types of inquiries the AI handles automatically and which are held for your approval. Configure them from Settings.

Question 9

Compose and send emails

Accepted Answer

When you want to take over a conversation and respond directly to a customer, use the compose and send feature from your inbox.

Question 10

Gmail inbox diagnosis

Accepted Answer

Before committing to a plan, you can run a free diagnosis of your Gmail inbox to see exactly how tocc.contact would help your business.

Question 11

Multilingual support

Accepted Answer

tocc.contact responds in whatever language the customer writes in. If a customer emails in Spanish, they get a response in Spanish. No configuration needed.

Question 12

Your inbox dashboard

Accepted Answer

Your inbox at www.tocc.contact shows all customer conversations organized by client. Each client row shows their name, how many conversations you've had, and the latest status.

Question 13

Customer insights

Accepted Answer

tocc.contact builds a persistent profile for each customer over time. Every conversation adds to a customer's memory — the AI extracts signals like service interest, booking intent, budget mentions, complaints, and timeline preferences.

Question 14

AI profile suggestions

Accepted Answer

As your AI front desk handles conversations, it generates actionable suggestions to improve your profile. Suggestions are created automatically in the background after each customer interaction — no manual trigger needed.

Question 15

Your personal AI agent

Accepted Answer

Email your business alias directly to talk to your AI agent. Send from the email address associated with your account, and the agent responds with full knowledge of your business — services, conversations, customers, and settings.

Question 16

Team management

Accepted Answer

Add team members to your business from the Team page. Each member gets a role:

Question 17

Lead assignment

Accepted Answer

When your team has multiple members, you can turn on lead assignment to distribute incoming leads across your team. Enable it from the Team page (Growth plan and above).

Question 18

Team dashboard

Accepted Answer

The Team Dashboard shows how your team is performing. Access it from the Dashboard link in your navigation (visible when you have team members on a Growth plan or above).

Question 19

Archiving and deleting conversations

Accepted Answer

Keep your inbox tidy by archiving or deleting conversations.

Question 20

Editing AI drafts

Accepted Answer

When the AI holds a response for your approval, you can edit it before sending. Two ways to revise:

Question 21

Daily briefing email

Accepted Answer

Every morning, tocc.contact sends you a briefing email summarizing what happened in the last 24 hours and what needs your attention.

Question 22

Snooze / Remind me later

Accepted Answer

When you receive a follow-up nudge email about a customer who needs attention, you can snooze it if now isn't a good time.

Question 23

Running multiple businesses

Accepted Answer

If you run more than one business, you can manage them all from a single tocc.contact account. Each business gets its own alias, profile, inbox, and AI front desk.

Question 24

Branded customer emails

Accepted Answer

Every email your AI front desk sends to customers is branded with your business identity:

Question 25

Customer memory

Accepted Answer

tocc.contact maintains a persistent memory for each customer. Every email exchange automatically adds to the customer's profile — the AI extracts signals like service interest, booking intent, budget mentions, complaints, preferred communication style, and timeline.

Question 26

Using your alias for CC, BCC, and forwarding

Accepted Answer

Your business alias handles more than just customer inquiries. Use it to silently capture customer information and get AI assistance:

Question 27

Attachment handling

Accepted Answer

Customers can send attachments with their emails, and your AI front desk handles them intelligently:

Question 28

Email notification preferences

Accepted Answer

Control which emails you receive from tocc.contact:

Question 29

Analytics and insights

Accepted Answer

The Analytics tab in your inbox shows how your AI front desk is performing. Available on Growth and Scale plans.

Question 30

Campaign tracking

Accepted Answer

Track where your leads come from by creating campaigns. Each campaign gives you a unique email address with a suffix — e.g., juliesjewelry+0001@tocc.contact for a Google Ads campaign.

Question 31

Zapier & Webhooks

Accepted Answer

Connect tocc.contact to Zapier, Make.com, or any automation tool using webhooks. When something happens — a new lead arrives, a conversation is escalated, a customer returns — tocc.contact instantly sends the details to your automation tool. No polling, no delays.

Question 32

Customer connections

Accepted Answer

tocc.contact automatically builds a network of relationships between your customers. When multiple people email from the same company domain, they're linked as possible colleagues. When you CC your alias on emails with multiple recipients, those contacts are connected too.

Question 33

Your AI assistant

Accepted Answer

The @ tab in your inbox is your private AI assistant. Ask it anything about your business, your customers, or your inbox — and it answers with full context.

Question 34

Insight cards and smart chips

Accepted Answer

When you open the @ tab, your assistant greets you with a personalized briefing. Below the greeting, you may see insight cards — these highlight what needs your attention right now.

Question 35

Sending emails through the assistant

Accepted Answer

Ask the assistant to send an email and it drafts one for you. You see the draft as a card with a red pill button — click it to review, edit, and confirm before anything sends.

Question 36

Profile improvements from the assistant

Accepted Answer

The assistant can draft improvements to your business profile and apply them with your approval.

Question 37

What to ask your assistant — by business type

Accepted Answer

Your assistant adapts to your business role. Here are high-value scenarios for each type:

Question 38

Chat sessions and history

Accepted Answer

Your assistant creates a new chat session each day. Previous sessions are saved for 30 days.

Features