Tone and personality

Choose how your AI front desk sounds:

• Warm & Professional — friendly but polished (default)
• Casual & Friendly — relaxed, approachable
• Formal & Precise — buttoned-up, authoritative
• Enthusiastic & Energetic — upbeat, excited

When you choose a business role during setup, tocc.contact suggests a tone that fits. Professional services default to “warm but authoritative,” creators default to “casual, on-brand, personality-forward,” and sales teams default to “professional, solution-oriented.” You can always change it.

The tone affects word choice, sentence structure, and greeting style. Your AI front desk signs off with your name (or your team’s name if you have multiple members) — customers interact with your brand, not ours.