FAQ and policies

Add your most common customer questions and the answers you want the AI to give. This is the fastest way to improve response quality.

Examples:

• “Do you offer free consultations?” -> “Yes, we offer a free 15-minute phone consultation…”
• “What’s your cancellation policy?” -> “We require 24 hours notice…”
• “Do you travel to Alpharetta?” -> “Yes, we serve the north metro Atlanta area…”

Policies (cancellation, refunds, deposits) are used by the AI when customers ask about them. Be specific — the AI will quote your policies directly rather than making something up.

As you receive customer inquiries, tocc.contact will suggest new FAQ entries based on questions that come up frequently. You can apply these suggestions with one click from your Profile page.