Question 1

Plans and pricing

Accepted Answer

tocc.contact offers two product tiers: Front Door (email filtering) and Front Desk (AI responses).

Question 2

What counts as a conversation?

Accepted Answer

A conversation is a unique customer email thread. One customer emailing back and forth multiple times counts as one conversation. A different customer emailing counts as a new conversation.

Question 3

Overages

Accepted Answer

When you exceed your monthly conversation limit (50 conversations per seat), your AI front desk keeps working. Additional conversations are billed at $0.25 each.

Question 4

Managing your subscription

Accepted Answer

Manage your subscription from your Settings page. Click "Manage Billing" to open the Stripe billing portal where you can:

Question 5

Per-seat billing

Accepted Answer

Front Desk plans (Essentials, Growth, Scale) bill per seat. Each team member (owner or member) counts as one seat, and each seat includes 50 conversations per month.

Question 6

Cancellation

Accepted Answer

You can cancel anytime from the billing portal. When you cancel:

Billing & Plans