Help Center

Find answers to common questions about tocc.contact.

Getting Started

6 topics

  • What is tocc.contact?
  • How it works
  • Setting up your business
  • and 3 more…

How-To Guides

5 topics

  • Your first 5 minutes after setup
  • Train your AI to sound like you
  • Add your team and assign leads
  • and 2 more…

Features

38 topics

  • AI-powered responses
  • Trust modes and approval
  • Approving and editing responses
  • and 35 more…

Customization

4 topics

  • Your business profile
  • Tone and personality
  • FAQ and policies
  • and 1 more…

Billing & Plans

6 topics

  • Plans and pricing
  • What counts as a conversation?
  • Overages
  • and 3 more…

Security & Privacy

3 topics

  • How your data is handled
  • Customer data rights (GDPR)
  • Email authentication

Troubleshooting

4 topics

  • Customer didn't get a response
  • AI gave a wrong or unhelpful response
  • Understanding trust modes
  • and 1 more…